Web design and development

Ongoing support and maintenance

A retained partner for updates, monitoring and improvements.

Ask about support plans See related work

Outcome

Predictable monthly cover so your site and software stay secure, fast and up to date.

What we do

Launch is the start. Our support plans cover updates, security patches, uptime monitoring and a bank of hours for improvements, with clear response times across UK and India working hours.

What is included

  • Uptime and performance monitoring
  • Security and dependency updates
  • Content and feature changes
  • Monthly reporting
  • Priority response SLA

What you receive

  • Monitoring and alerting
  • Monthly report
  • Change log

Related services in web design and development

Custom websitesMarketing sites that load fast, rank well and convert. E-commerce developmentStores built for conversion, stock accuracy and painless fulfilment. Web applicationsPortals, dashboards and internal tools that replace spreadsheets. UI/UX designInterfaces that are clear, accessible and pleasant to use. Integrations and APIsConnect the tools you already pay for and remove manual work. Conversion rate optimisationResearch, test and improve the journeys that produce enquiries and orders.

How an engagement starts

  1. Weeks 1 to 2

    Audit

    We go through everything you run today: site, tracking, channels, CRM and content. You get a prioritised roadmap and quick wins before any retainer starts.

    • Every channel and the website audited
    • Tracking gaps and pipeline leaks found
    • Quick wins shipped
    • Roadmap and KPI model agreed
  2. Weeks 3 to 6

    Deploy

    The team embeds, the first workflows go live and reporting cadence is locked. You see results from the first cycle, not the first quarter.

    • Named lead and specialists in place
    • First campaigns, pages or builds live
    • Weekly reporting running
    • Lead routing and CRM fixed
  3. Week 6 onwards

    Scale

    We run the programme across channels and tune it to pipeline. Winners get more budget and attention, the rest is retired, and results compound quarter on quarter.

    • Channels running as one system
    • Work shipping every week
    • Budget follows pipeline
    • Quarterly business review

FAQ

Questions about ongoing support and maintenance

What are the response times?

Agreed per plan. Because we work across London and India, cover spans most of the working day in both regions.

Let's talk

Ready to talk about ongoing support and maintenance?

Tell us about the website, store or application you have in mind. You will get a clear reply, a realistic timeline and a fixed quote.

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